Product enhancements are modifications or improvements made to the CampaignDrive platform that either improve the product's performance or a user's experience.
At Pica9, we love our technology and how CampaignDrive helps our clients optimize their business operations. To maintain pace with changes in the marketplace, technology at large, and client needs, Pica9 consistently rolls out updates to the CampaignDrive platform. These updates encompass bug fixes, minor enhancements, workflow refinements, and product innovations—all aimed at enhancing the value we offer to our clients.
Every quarter, Pica9 reviews its product roadmap to evaluate which updates will have the biggest impact on our client base; we're also constantly taking in feedback from admins and End Users to ensure there is a "voice of customer" tone to our Product Roadmap.
Updates that Pica9 makes throughout the year are considered part of the client subscription fee payment; it's also possible for clients to request that certain features be fast-tracked with a "client contribution" (i.e. additional project funds). Product owners at Pica9 will determine if client requests are eligible for fast-tracking based on the Product Roadmap and other client requests.
If you have ideas for product enhancements, discuss them with your Customer Success Manager today!