Troubleshooting: My font is displaying incorrectly and my font color is displaying as black. What's going on?

Your content is receiving the default formatting as opposed to the intended formatting.

For demonstration purposes, I've created this flyer declaring my opinion that Jack Russell Terrier puppies are simply the best puppies around. However, there's something not right about this flyer: the headline is showing in the wrong color and the wrong font!

When your font is not displaying correctly and the font color is showing as black, it means your content is being styled with default formatting. There are two solutions here: 

  • In the WYSIWYG text editor, select the text that has the incorrect formatting and set the font and font color by hand. This should manually reset the source code. 
  • If manually resetting the text in the WYSIWYG editor doesn't work, then you'll have take a look at the source code and determine where the start and end tags are applied and if they are applied in the correct spots. If all the text in the box is the same font, the starting tags should be at the beginning of the code and the end tags should be at the end of the code. However, if parts of the text have different fonts applied, the end tags for one font should be placed before the start tags of the next fonts.

Below are examples of how text should be styled if the content contains one font and if the content contains two fonts

Text box contains one font

Text box contains two fonts