Color formula inconsistencies introduced in the creative workflow can cause text colors to show up as black rather than the intended color upon IDML Importing a template.
In order for font colors to import correctly into CampaignDrive via IDML Import, the color formulas must match the Fonts and Colors table. If the formulas are even slightly different, then CampaignDrive cannot match the color and will use the system default color, which is black.
Example
Below is an InDesign document where the headline color has 18 | 83 | 100 | 7 applied. However, the red-orange color stored in the Fonts and Colors table is 18 | 83 | 100 | 8. To the human eye, these colors are identical, but CampaignDrive will not allow discrepancies or rounding errors even if they are slight.
The IDML file above was imported into a CampaignDrive instance which resulted in the template below. Note that the headline was imported as black instead of the red-orange color.
For this particular template, the Template Composer would just select the headline and apply the red-orange color from the system. For any new templates, Template Composers should make sure that the colors in their InDesign files match the colors that are installed in CampaignDrive's Fonts and Colors table.
CMYK Values with Decimal Places
CampaignDrive will only store CMYK color values as whole numbers. If CMYK colors have been converted from spot or RGB colors in a design program, these can result in CMYK values with decimal places and will result in the behavior noted in this article. We highly recommend that a color management system be put in place so that colors used in design programs match the CMYK color values stored in CampaignDrive to limit the color discrepancies seen in IDML import.